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Audit Viewer

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This feature requires a Trial Agreement to be signed between your company and Genesys. Please refer to the Trial Agreement for further details.

This tool is provided on a trial basis and access may be removed at any time.  SPC Portal tools are designed to show how Genesys Cloud APIs and related resources may be leveraged to create enhanced services by our customer and partners.

Overview​

Audit Viewer is your indispensable tool for gaining comprehensive insights into your organization's Genesys Cloud activities while ensuring transparency, accountability, and security. Designed with user-friendly functionality in mind, Audit Viewer empowers Genesys Cloud customers to effortlessly navigate and interpret audit logs through an intuitive and accessible interface.

Audit ViewerAudit Viewer

Key Features​

Comprehensive Activity Tracking

Monitor and review user actions and system activities across your Genesys Cloud environment

Compliance Support

Ensure compliance with internal policies and external regulations like GDPR, HIPAA, and PCI-DSS

Real-time Notifications

Receive alerts about critical events or suspicious activities

Advanced Filtering

Quickly locate specific events using multiple filter parameters

Warning

The real-time notifications feature is only available for demo purposes by Genesys employees

Benefits​

Audit Viewer plays a crucial role in promoting accountability and transparency within organizations. By providing a detailed record of user actions and system activities, it helps organizations:

  • Track changes across the system
  • Detect unauthorized access attempts
  • Identify suspicious patterns
  • Generate compliance reports
  • Maintain a secure operational environment
tip

Regular review of audit logs is considered a security best practice and is often required for compliance with various regulations.

Using Audit Viewer​

Accessing Audit Logs​

Navigate to the Audit Viewer section from the main dashboard to view your organization's audit logs.

Filtering Audit Data​

Entity Filtering

Select specific entities to narrow your audit log search:

  1. Use the entity dropdown to select the relevant category
  2. Apply your selection to update the displayed logs
Action Filtering

Select specific actions to narrow your audit log search:

  1. Select an entity first to see available actions
  2. Choose one or more actions from the dropdown menu
  3. Apply to update results
Time Period Selection

Specify a time range for your audit log search:

  1. Select a predefined time range or create a custom interval
  2. For custom intervals, set specific start and end dates/times

Notifications Setup​

Note

Due to Event Bridge integration limitations, this feature is only available for demo purposes by Genesys employees

Audit Viewer supports real-time notifications to ensure you're immediately informed of critical events.

To configure notifications:

  1. Navigate to the Notifications section in Audit Viewer
  2. Set up email subscriptions for specific events. You will need to confirm the email subscription the first time you set it up. The email address will come from no-reply@sns.amazonaws.com. Ensure to check your spam folder if you don't see the confirmation email.
  3. Customize notification thresholds and delivery preferences

Configuring Notifications in your own Genesys Cloud Organization​

To replicate the real-time email notification feature for the audit viewer in your own Genesys Cloud organization, you will need to get in touch with Genesys Professional Services.