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Getting Started

Here's how to log in:

warning

The SPC Portal is hosted in AWS Frankfurt region. If you use IP Allowed Lists in your Genesys Cloud organization, please add this IP address to your allow list: 3.75.80.191

Multiple Instances

If you are logged in without going through the Genesys Cloud login page, make sure you are not already logged in to another Genesys Cloud organization in the same region in a separate tab. If this is the case, please log out from that organization first, log out from the SPC Portal (profile icon on the top right/Sign Out) and try again.

I am a Genesys direct customer or a Genesys partner

This section is for Genesys direct customers and partners who have a Genesys Cloud organization. Genesys indirect customers are currently not supported.

info

The first user who logs in should have administrator privileges within your Genesys Cloud organization to be able to invite other users.

  • Click on the Sign in button in the top right corner.
Sign InSign In
  • Select your Genesys Cloud region from the dropdown menu (where your organization is hosted) and click on the arrow to proceed.
  • You should see the Genesys Cloud login page. Or, if you are already logged in to Genesys Cloud, you will be redirected to the SPC Portal home page directly.
  • Make sure your Genesys Cloud organization is set. In the screenshot below, the organization is set to Genesys but you should use your own Genesys Cloud organization.
Sign InSign In
tip

If you do not see an organization on the right side, click on More Login Options to set your organization:

More Login OptionsMore Login Options

  • Enter your Genesys Cloud credentials or use your Single Sign-On (SSO) provider to log in.

  • You will need to agree to the list of permissions requested by the SPC Portal. This is a one-time process.

  • Agree to the terms and conditions of the SPC Portal.

Access AgreementAccess Agreement
  • Once logged in, you will be redirected to the SPC Portal home page.

Invite other users​

Administrators can invite up to 5 additional users through the Admin > Invitation Links section.

  • Navigate to Admin > Invitation links
  • Click on Create invitation
  • Specify the email addresses of the users you want to be able to access the SPC Portal
  • Users will receive an email with an invitation link to the SPC Portal

Assign Roles to Users​

Regular Users

Regular users cannot access applications until an administrator assigns the proper roles to them.

To assign appropriate roles to your users, follow this process:

  • Navigate to Admin > Users
  • Select the user you want to modify
  • Assign the appropriate application roles based on their needs.
I am a Genesys employee

This section is for Genesys employees who have access to the Genesys Genesys Cloud organization.

I want to submit a ticket and/or use COE AI Assistant
  • Click on the Sign in button in the top right corner.
Sign InSign In
  • Select the Americas (US East) region from the dropdown menu or the appropriate region where your organization is hosted.
  • You should see the Genesys Cloud login page. Or, if you are already logged in to Genesys Cloud, you will be redirected to the SPC Portal home page directly.
  • Make sure your Genesys Cloud organization is set to Genesys (if not, click on the More Login Options link to change it).
  • Click on the Okta icon and log in via Okta.
  • Once you have successfully authenticated, you will be redirected to the SPC Portal home page.