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FAQ

I am an Indirect Customer. How can I access the SPC Portal?​

Indirect Customers are not eligible for SPC Portal access. This is due to NDAs required for access to certification and documentation. Please continue to refer SPC related questions to your reseller.

I’m a Partner with access to the Portal. Can I send documents such as attestations to my end-customers?​

Access to the SPC Portal is only granted to Partners who have an NDA with Genesys. In most cases, documents should not be shared directly to your end-customers, as documents may require a MNDA between Genesys and the end-customer. However, if you, as a partner, have an MNDA in place with the end customer that supplies the same protections as the one between you and Genesys, and the obligations of confidentiality flows down from the end recipient of the certificate to Genesys, it can be shared. If you are in doubt, please contact your Genesys representative to confirm which documents can be sent directly and which should be sent via Genesys under MNDA.

As a Partner, can I access the SPC Portal from my end-customer Orgs?​

Due to confidentiality agreements and the requirements for NDAs, SPC Portal access must not be shared with your end-customers. Partners are advised to use their development Org to access the SPC Portal.

I’m a Partner without a development Org. Can I still get access to SPC Portal?​

The SPC Portal uses Org credentials for access. Therefore, only Partners with development Orgs are eligible for access.

I’m a Direct Customer with multiple Orgs. How should I use the SPC Portal?​

The SPC Portal uses your Genesys Cloud credentials for access. Direct Customers can use any of their Genesys Cloud organizations to access the SPC Portal, but the following must be observed:

  • If you wish to only access AI Assistant and download documentation, you can use any of your Genesys Cloud organizations.

Why are watermarks applied to downloads?​

Many attestations, certificates and other documentation are protected by NDAs between Genesys and their Customers or Partners. Downloads are watermarked in order to ensure they are not shared outside of agreed NDAs.

Can I apply a custom watermark to downloads?​

Genesys does not support custom watermarks for downloads from the SPC Portal.

How can I request help on how to use the SPC Portal, or report an issue with the SPC Portal?​

Technical and user issues with the SPC Portal can be reported by using the Feedback icon in the top right hand corner of the portal. Please note, questions on Security, Privacy and Compliance topics, or requests such as assessment submission, should still be addressed via your Genesys representative.

How can I request help for SPC topics?​

Please continue to contact your Genesys representative for any Security, Privacy and Compliance related questions.

Is there a charge to use the SPC Portal?​

The SPC Portal is provided free of charge to Direct Customers and Partners.

What sources are used to provide answers in AI Assistant?​

AI Assistant uses the publicly available Genesys Cloud Resource Center & Developer Center. In addition, internal documentation is used for some queries.

Can additional sources be added to AI Assistant?​

Additional sources cannot be added to AI Assistant.

How can answers from AI Assistant be verified?​

Genesys plans to implement an update to AI Assistant in the future to show which sources have been used to provide answers to queries.